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We're here to help! Before submitting your inquiry, please check our frequently asked questions below - you might find an immediate answer to your question.

General FAQs

• How do I request a refund?
  All refund requests must be submitted within 14 days of purchase. Select "Billing/payment issue" in the form below and include your order number.
• Where can I find my purchase confirmation?
  Check the email account you used during purchase. The confirmation is sent immediately after successful payment. If you can't find it, check your spam folder.
• How do I disable/uninstall the software?
  Visit our [Quick Start Guide] for step-by-step instructions on managing our software. You can temporarily disable or completely remove any of our products at any time.
• Where can I find documentation?
  Each product has its own documentation page accessible from its main product page. You'll find installation guides, feature explanations, and troubleshooting tips.
• How do I report a bug?
  Select "Bug reports" in the form below. Please provide as much detail as possible, including steps to reproduce the issue.

System Information

Required for Technical Support and Bug Reports

Please provide the following information to help us better assist you:

Browser: [e.g., Chrome, Firefox]
Browser Version: [e.g., 119.0.6045.199]
Operating System: [e.g., Windows 11, macOS Ventura]
Software Version: [e.g., 1.0.2]
Website (if issue is site-specific): [URL where the issue occurs]
Error messages (if any): [exact error message text]

Steps to reproduce the issue:
1.
2.
3.

Expected behavior:
[What you expected to happen]

Actual behavior:
[What actually happened]

Additional notes:
[Any other relevant information]

Product-Specific FAQs

Eye Strain Relief Pro

Visit the Chrome Web Store: Eye Strain Relief Pro: Smart Background & Overlay Color Control

• Why isn't the background color changing?
  Check if:
  • The website is in dark mode
  • The site is in your whitelist
  • The extension is enabled
  • You're using a supported browser version
• How do I adjust the overlay intensity?
  Click the extension icon and use the sliders to adjust:
  • Red overlay (helps reduce blue light)
  • Yellow overlay (adds warmth to the display)
  • Black overlay (reduces overall brightness)
• How do I whitelist a website?

1. Visit the website you want to whitelist
2. Click the extension icon
3. Toggle "Whitelist this website"
4. Refresh the page to see changes

• The extension isn't working on some websites
  Some websites use special rendering techniques that may affect the extension's functionality. Please report these sites through our contact form.

Feature Requests

• Can I request a new feature?
  Yes! Select "Feature requests" in the form below. Please describe your desired feature in detail and explain how it would improve your experience.
• How do I know if my feature request was approved?
  We review all feature requests but cannot guarantee implementation. Follow our blog or social media for product updates.

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Response Time Notice: While we strive to respond promptly, complex technical issues may require additional investigation time.